Shipping:

Little Birch Enterprises ships everywhere within the US and Canada. 

Orders will ship within 7 to 10 business days. If your order requires special attention or faster delivery service please make a note in the "Message to Seller" form on the payment confirmation page and we will do our best to accommodate your needs. Our shipping charges are based on standard UPS or U.S. Mail rates, which are based on package weight, size, and distance shipped. Shipping costs are based on your total order and are shown in the checkout phase of your order before payment is required.

Shipping Fees:

Back Orders:

Shipping time on backordered items varies. You will be contacted via phone or email if an item you ordered is backordered. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as it is back in stock.

Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

Merchandise Returns/Exchanges/Damaged Items:

1. A Sales Manager must authorize all returns or exchanges. E-mail sales@littlebirch.com or call 1-608-232-1919.
2. All returns must be placed within ten days of receipt of merchandise.
3. Little Birch Enterprises must receive all returned merchandise in saleable condition, unless the merchandise is found to be defective.
The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because we incorrectly filled the order or the merchandise is defective.
4. Return shipments to:
   Little Birch Enterprises
   Attn: Returns
   3422 Circle Close
   Madison, WI 53705
5. Indicate either refund or exchange within the returned package.
6. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
7. The internal paperwork for credit/exchange is normally completed within 7 to 10 business days of receipt of merchandise.
Any form of reimbursement is consistent with the original method of payment

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This page was last updated on 02/06/2007 . All pages and images are the property of Little Birch Enterprises. No portion of this website may be reproduced. Web site design by Kate Katzban-Beren.